For all users of CTS Online – Government Gateway is changing

From 11 to 14 January 2019 CTS Online will be moving to the new Government Gateway. This means that you will not be able to access CTS Online or the Self Service Line from 5pm on 11 January 2019 to 7am on 14 January 2019.
Your current user name and password will still work.

What is happening?
From 14 January 2019 you will need to access CTS Online from You will no longer be able to access CTS Online from the Government Gateway homepage

Please make sure you know your user id and password. If these are currently saved in your browser they will not work when you first log on to the new Government Gateway as the web page address will have changed.

Your Government Gateway user ID is a 12 digit number and the password is one you made up yourself when you first registered for the Government Gateway.

What this means for you 

There will be an additional screen with log on options and some of the screens will look different to what you are used to. The first time you log on from 14 January 2019 you may also be asked to set a recovery word. This will be used to help you if you forget your user id or password.

What you need to do

From 14 January 2019, go to and click log on.

There is a new screen, the first option is used to log on to CTS Online. The second option takes you to the screens to update your user details for example, name, email address, change password.

  • Select ‘Logon – use this option to logon to the application’ and click ‘Next’
  • Enter your Government Gateway user ID and password (these are the same details as you have always used to log on to CTS Online). Click Sign in
  • Some customers may then be asked to confirm their email address and set up a recovery word. Follow the on screen instructions to complete this.

If you have any questions

Please contact the:

English helpline on 0345 050 1234

Helpline for cattle keepers in Wales on 0345 050 3456.